Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional periods, or holidays, processing time may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

We currently ship to customers in the United States.

If your shipping address is outside our supported delivery area, your order may not be accepted or may be canceled and refunded.

3. Estimated Delivery Time

Estimated delivery time to the United States is usually:

7–15 business days

Please note that delivery times are estimates only and may vary due to factors outside our control, including customs clearance, carrier delays, weather conditions, incorrect address information, public holidays, or other unexpected logistics issues.

4. Shipping Fees

Shipping fees, if applicable, will be calculated and displayed at checkout before payment is completed.

From time to time, we may offer free shipping promotions. Any free shipping offer will be clearly shown on the product page, cart page, or checkout page.

5. Tracking Information

After your order has been shipped, we will provide a tracking number when available.

Tracking information may take 1–5 business days to update after the package has been handed over to the carrier.

If your tracking information has not updated for several days, please contact us and we will help check the shipment status.

6. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or other fees may be charged by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs procedures, inspections, or import regulations.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you entered an incorrect or incomplete address, please contact us as soon as possible. We will try our best to update the address before the order is shipped, but we cannot guarantee changes after fulfillment has begun.

We are not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

8. Lost, Delayed, or Missing Packages

If your package is significantly delayed or appears to be lost, please contact us with your order number and tracking number.

We will assist you in checking with the shipping carrier. Depending on the result of the carrier investigation, we may offer a replacement, refund, or other reasonable solution.

Please note that we are not responsible for packages marked as delivered by the carrier if the delivery address provided was correct.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Orders can only be changed or canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled, and you may need to follow our Return & Refund Policy.

10. Shipping Delays

Although we do our best to deliver orders within the estimated timeframe, shipping delays may occur due to circumstances beyond our control.

These may include but are not limited to:

  • Customs clearance delays
  • Carrier delays
  • Weather conditions
  • Peak shopping seasons
  • Public holidays
  • Incorrect shipping information
  • Force majeure events

We appreciate your patience and understanding in such situations.

11. Contact Us

If you have any questions about shipping, delivery, or tracking, please contact us:

Email: 964653968@qq.com
Business Website: https://ke88bh-1y.myshopify.com/

Please include your order number when contacting us so we can assist you faster.